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Position Summary

Assists in general administration and all related functions for the property.  Responsible for conducting rental inquiries.  Acts as a liaison between manager and maintenance department by coordinating resident requested service.  Answers phone, greets visitors and channels inquiries to appropriate staff members.  Must have working knowledge of personnel, accounting, leasing, maintenance, computers, marketing and resident retention policies and procedures.

Responsibilities (Other duties may be assigned.)

-Answers phone, greets visitors with a smile, schedules appointments,  and directs inquiries to appropriate staff member

-Introduce yourself and other team members in the immediate area

-Completes survey/welcome card for each prospect

-Conducts rental inquiries and tours of property

-Follows up with prospect: thank you cards, phone calls, and any other requested or needed information

-Enters application and lease into computer system

-Follows up with residents regarding quality and promptness of service with either a phone call or written questionnaire.  Relays feedback to Property Manager

-Receives service request from residents and records in appropriate record book

-Responds to internet inquiries promptly

-Helps with monthly newsletter by writing and typing articles

-Prepare and maintain resident files

-Records traffic and rental activity promptly and accurately

-Participates in resident activities, open houses and other events to promote community

-Makes coffee, bakes cookies, and other refreshments for residents and prospects

-Puts balloons, promotional signs, etc. on property

-Completes and updates move-in, move-out and rental packets

-Performs general administrative duties such as logging rent, filing, typing, mailing, ordering supplies, and resident termination calls

-Performs monthly market surveys and shops competition

-Follows Fair Housing regulations

-Required to work weekends

-Completes all necessary paperwork efficiently and timely to process application

-Process applications within 48 hours, obtain property manager approval, and notify applicants of results

-Prepare lease packages

-Complete move in package, test keys and inspect apartments prior to move in

-Conduct new resident orientation

-Participate in revenue collections

-Implement and participate in social functions and resident appreciation days

-Participate in community outreach activities

-Performs all other duties as requested by the Property Manager

-Flexibility in work schedule as determined by regional management may be required periodically to insure adequate staffing in leasing office

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  It is important to be able to handle multiple tasks.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

-Positive, “can-do” attitude, professionalism and high level of enthusiasm

-Customer-centered

-Strong demonstration and closing skills

-Thorough organizational and administrative abilities

-Excellent communication skills, verbal and written

-Dependable, team player, organized

-Must have valid driver’s license and dependable vehicle

-Needs to know how to operate office equipment such as fax machine, copier, printer

-General knowledge of personal computer

Mathematical Skills:  Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, decimals and percentages

Reasoning Ability:  To apply common sense understanding to carry out detailed but uninvolved written or oral instructions.  Ability to deal with problems involving a few concrete variables in standardized situations.

Language Skills:  Ability to read and comprehend simple instructions, short correspondence, and memos.  Ability to write simple correspondence.  Ability to effectively present information in one on one and small group situations to customers, clients, and other employees of the organization.

Physical Demands

-The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

-While performing the duties of this job, employee is regularly required to talk or hear.

-Employee frequently is required to use hands to finger, handle or feel.

-Employee is occasionally required to stand, walk, sit and reach with hands and arms.

-Employee must occasionally lift and/or move up to 10 pounds.

-Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

-Employee is regularly exposed to outside weather conditions.

-Noise level in the work environment is usually moderate.

Education/Training/Experience

-High school diploma, plus specialized training or two year degree or equivalent

-One or two years of customer service experience or 6 months minimum leasing or sales experience in the apartment, hotel or retail industry

Supervision Received

-Most work is done independently without close supervision.  This job requires no supervision of others.

Position Summary

To work in accordance with established procedures and/or specific instruction from Service Supervisor.  Responsible for the completion of non-technical routine resident service related work, preparation of turnover units, and maintenance projects.  Performs work in the areas of general carpentry, plumbing, electrical, and HVAC.  Responsible for maintaining company equipment, inventory, vehicles, and workshop.

Responsibilities (Other duties may be assigned.)

 -Completes routine service requests to assure the highest quality customer service satisfaction.  Returns completed work order slips, noting supplies and materials used, time to complete the call, and the date of completion

-Prepares turnover units for occupancy, according to management schedule.  Completes and returns turnover checklist

-Completes on-call emergency service requests, according to established emergency list.  On-call sequence is determined by individual property. 

-Must know location of emergency system controls

-Maintains adequate inventory levels

-Reports any maintenance problems to the supervisor

-Participates in ongoing community maintenance and improvement plans

-If assigned a vehicle, maintains logs on that vehicle.  Responsible for proper maintenance of that vehicle and any other equipment assigned

-Performs general maintenance on interior and exterior of buildings and common areas

-Must know community building names, geographic layout of property, and placement of water main lines, water cutoffs, and sewage clean outs

-Informs supervisor of additional maintenance work that needs to be done to improve/maintain property

-Takes rotating “on-call” responsibility

-Assists in training other members of the Service Team when necessary

-Assists in creating and maintaining an inventory and supply listing (this information should be reviewed on a regular basis with the Property Manager)

-Assists in creating and maintaining a product inventory notebook identifying the different products used in the apartment homes.  In addition, this notebook should include warranty information

-Assists in completing move-out inspections when necessary

-Performs miscellaneous service duties.  Helps in maintaining shop cleanliness

-Completes service requests and functions related to preparing the apartment home for occupancy.  This includes, but is not limited to preparing, painting, cleaning, and carpet shampooing

-Completes as deemed appropriate by the Property Manager and Service Manager, service requests and preventative maintenance services for residents and property

-Participates in the on-call scheduling for the on-site Service Team

-Performs snow and ice removal from parking lots and sidewalks

-Mold awareness

-Attends training seminars, trade conventions and meetings deemed necessary and beneficial

-Reports maintenance progress to Property Manager on a regular basis

-Obtains and implements all necessary information to comply with local and federal laws (including employment information, OSHA information, Fair Housing, etc.)

-Assists the Service Manager in coordinating all on-site maintenance Service Team’s functions

-Completes service requests and preventative maintenance services for residents and property

-Performs all other duties at the request of the Service Supervisor

-Flexibility in work schedule as determined by regional management may be required periodically to insure adequate staffing

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  It is important to be able to handle multiple tasks.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

-Strong commitment to company goals and values

-Perform the tasks assigned in an orderly and timely manner

-Friendly and positive attitude

-Must have ability to use shop mathematics, interpret complicated drawings or follow detailed and complex specifications; may need to use several precision measuring instruments, operate general purpose machines, or know assembly of one or more classes of machines or machinery

-Possess and continually improve the technical skills necessary to perform assigned maintenance

-Be committed to the success of each associate as a member of the team

-Customer-centered

-General knowledge of all aspects of maintenance repair and service

Mathematical Skills:  Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.

Reasoning Ability:  Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.  Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.

Language Skills:  Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals.  Ability to write routine reports and correspondence.

Physical Demands

-The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

-While performing the duties of this job, the employee is regularly required to use hands to finger, handle or feel, and talk or hear.

-Employee frequently is required to stand, walk, reach with hands and arms, climb or balance, and stoop, kneel, crouch or crawl.

-Employee is occasionally required to sit and taste or smell.

-Employee must frequently lift and/or move up to 100 pounds.

-Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

-Employee is frequently exposed to moving mechanical parts and outside weather conditions.

-Employee is occasionally exposed to wet and/or humid conditions, high, precarious places, fumes or airborne particles, toxic or caustic chemicals, risk of electrical shock and vibration.

-Noise level in the work environment is usually moderate.

-Specific jobs like hammering, grinding, power washing, paint spraying and making keys contribute to that noise.

-Employee must be self motivated and have good communication skills and a neat appearance.

Education/Training/Experience

-Requires high school education (or equivalent), plus vocational, career, or related technical studies.  Vocational emphasis on plumbing, HVAC, mechanical, and electrical, and have HVAC certification.  One year minimum related service experience

-EPA certification for handling refrigerants or in the process of obtaining certification.

Position Summary

To work in accordance with established company procedures and instructions from Property Manager, Service Supervisor and/or Service Coordinator.  Responsible for making certain that the interior common areas of apartment buildings as well as entry ways into the apartment buildings are clean and fresh.  Also responsible for keeping the grounds free of litter and trash.

Responsibilities (Other duties may be assigned.)

-As directed, cleans common area stairway, hallways, garages, baseboards, elevators, laundry rooms, lobby areas, doors, railings and walls in apartment buildings.  This includes, but is not limited to mopping, dusting, wet-wiping, vacuuming, broom sweeping and trash removal

-As directed, cleans fingerprints and smudges from glass doors and windows in common areas, clubhouse and model

-Cleans washers and dryers and surface areas throughout laundry rooms

-Cleans areas around dumpsters and parking lots

-Daily policing of property which includes picking up trash, debris (including pet feces) and watering of seasonal plantings

-Checks to see that interior and exterior building lights are working and fire extinguishers are in place and working properly

-Reports any maintenance concerns or repairs to supervisor

-Monitors and reports on the inventory of cleaning supplies

-Removes snow and ice from common walkways and parking lots

-Pool care (as defined by supervisor)

-Mold awareness

-Delivers resident correspondence at request of office staff, including monthly newsletters, resident referral flyers, etc.

-Abides by the company’s hazardous communication program and follow correct, safe work practices at all times

-Participate in company training and meetings as required

-Performs all other duties at the request of supervisors

-Flexibility in work schedule as determined by regional management may be required periodically to insure adequate staffing

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  It is important to be able to handle multiple tasks.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

-Ability to maintain a friendly, professional attitude with prospects and residents

-Strong commitment to company goals and values

-Customer-centered

-Dependable team player

-Knowledge of cleaning supplies and products

-Organized and ability to pay attention to details as required

-Valid driver’s License preferred

Mathematical Skills:  Ability to add and subtract two digit numbers and to multiply and divide with 10’s and 100’s.  Ability to perform those operations using units of American money and weight measurement, volume and distance.

Reasoning Ability:  Ability to apply common sense understanding to carry out simple one or two step instructions.  Ability to deal with standardized situations with only occasional or no variables.

Language Skills:  Ability to read a limited number of two and three syllable words and to recognize similarities and differences between words and between series of numbers.  Ability to print and speak simple sentences.

Physical Demands

-The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

-While performing the duties of this job, employee requires the ability to transport a minimum of 50 pounds variable distances, must regularly lift and/or move up to 25 pounds, and occasionally lift and/or move more than 100 pounds.

-Employee requires the mobility and flexibility to frequently sit, stand, walk, bend, kneel, stoop, crouch or crawl, and reach to perform above duties as stated.

-Employee is regularly required to use hands to finger, handle or feel, talk or hear, and taste or smell.

-Employee is occasionally required to climb or balance.

-Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

-Employee must have the ability to work outdoors on a consistent basis in temperatures exceeding 90 degrees or below 32 degrees Fahrenheit.

-Employee is frequently exposed to fumes or airborne particles.

-Employee is occasionally exposed to toxic or caustic chemicals and risk of electrical shock.

-The noise level in the work environment is usually quiet.

Education/Training/Experience

-High School Diploma Required (or equivalent)

-No experience required

Supervision Received

-Reports directly to Service Supervisor and receives direction from Property Manager

Position Summary

To work in accordance with established procedures and/or specific instruction from Service Supervisor.  Responsible for the completion of non-technical routine resident service related work, preparation of turnover units, and maintenance projects.  Performs work in the areas of general carpentry, plumbing, electrical, and HVAC.  Responsible for maintaining company equipment, inventory, vehicles, and workshop.

Responsibilities (Other duties may be assigned.)

Completes routine service requests to assure the highest quality customer service satisfaction if assigned.  Returns completed work order slips, noting supplies and materials used, time to complete the call, and the date of completion

Prepares turnover units for occupancy, according to management schedule.  Completes and returns turnover checklist

Maintains adequate inventory levels

Reports any maintenance problems to the supervisor

Participates in ongoing community maintenance and improvement plans

If assigned a vehicle, maintains logs on that vehicle.  Responsible for proper maintenance of that vehicle and any other equipment assigned

Performs general maintenance on interior and exterior of buildings and common areas

Must know community building names, geographic layout of property, and placement of water main lines, water cutoffs, and sewage clean outs

Informs supervisor of additional maintenance work that needs to be done to improve/maintain property

Assists in training other members of the Service Team when necessary

Assists in creating and maintaining an inventory and supply listing (this information should be reviewed on a regular basis with the Property Manager)

Assists in creating and maintaining a product inventory notebook identifying the different products used in the apartment homes.  In addition, this notebook should include warranty information

Performs miscellaneous service duties.  Helps in maintaining shop cleanliness

Completes service requests and functions related to preparing the apartment home for occupancy.  This includes, but is not limited to preparing, painting, cleaning, and carpet shampooing

Completes as deemed appropriate by the Property Manager and Service Manager, service requests and preventative maintenance services for residents and property

Performs snow and ice removal from parking lots and sidewalks

Mold awareness

Attends training seminars, trade conventions and meetings deemed necessary and beneficial

Reports maintenance progress to Property Manager on a regular basis

Obtains and implements all necessary information to comply with local and federal laws (including employment information, OSHA information, etc.)

Assists the Service Manager in coordinating all on-site maintenance Service Team’s functions

Completes service requests and preventative maintenance services for residents and property

Performs all other duties at the request of the Service Supervisor

Qualifications

Strong commitment to company goals and values

Perform the tasks assigned in an orderly and timely manner

Friendly and positive attitude

Must have ability to use shop mathematics, interpret complicated drawings or follow detailed and complex specifications; may need to use several precision measuring instruments, operate general purpose machines, or know assembly of one or more classes of machines or machinery

Possess and continually improve the technical skills necessary to perform assigned maintenance

Be committed to the success of each associate as a member of the team

Customer-centered

General knowledge of all aspects of maintenance repair and service

Education/Training/Experience

Requires high school education (or equivalent), plus vocational, career, or related technical studies.  Vocational emphasis on plumbing, HVAC, mechanical, and electrical and have one year minimum related service experience.

Position Summary

To work in accordance with established company procedures and instructions of Property Manager and Regional Maintenance Superintendent.  Responsible for overseeing maintenance activities for a designated community and safely maintaining the physical condition and appearance of that community.  Also plays a large role in maintaining positive resident relations.

Responsibilities (Other duties may be assigned.)

Responsible for overseeing the productivity of all maintenance programs and meeting expectations needed to maintain an appealing, safe and clean community

Schedules, supervises and develops maintenance personnel.  Addresses and resolves service employee related issues with input from Property Manager

Creates a teamwork oriented atmosphere by motivating staff

Accountable for all areas of unit turnover and pre-move-out inspection

Oversees outside vendors and ensures they meet the level of thoroughness and detail according to company standards

Must know community building names, geographic layout of property, and placement of water main lines, water cutoffs, and sewage clean outs

Creates and maintains an inventory and supply listing (this information should be reviewed on a regular basis with the Property Manager)

Creates and maintains a product inventory notebook identifying the different products used in the apartment homes.  In addition, this notebook should include warranty information

Reports maintenance progress to Property Manager on a regular basis

Inventory parts and supplies according to company policy

Ensures compliance with OSHA, Federal, State, County and City Code Regulations and Ordinances including Fire ordinances

Maintains on-call schedule

If assigned a vehicle, maintains logs on that vehicle.  Responsible for proper maintenance of that vehicle and any other equipment assigned

Must be available nights and weekends for maintenance emergencies

Must be prepared for unexpected emergencies and situations

Oversees maintenance of vehicles, swimming pool and equipment

Meets and is personable and professional with residents

Conducts daily property inspections

Maintains a clean, safe maintenance shop

Removes snow and ice from common walkways and parking lots

Performs related duties at the request of the Property Manager

Participates in the on-site maintenance functions and duties required to maintain a rental residential community including but not limited to maintaining property appearance; appliance maintenance and repair, plumbing, maintenance and repair; HVAC maintenance and repair;

resident service request completion; and any other item that is deemed necessary for the maintenance of the community

Participates in training programs for on-site maintenance associates

Inspects “make ready” apartment homes to ensure meet with DSD standards of quality

Participates in on-site maintenance scheduling for both regular and on call hours.  All associates are expected to participate in the on-site rotation, which provides residents 24-hour emergency maintenance service

Monitors and assists subcontractors, vendors and suppliers as needed

Assists in the creation of maintenance budgets for the community

Attends training seminars, trade conventions and meetings deemed necessary and beneficial

Responsible for scheduling all turnover including but not limited to preparing, painting, cleaning and maintaining apartment homes

Mold awareness

Complies with maintenance policies and procedures as outlined in the David S. Brown Property Management handbook

Performs inspections in make-ready apartments to ensure company quality standards are met or exceeded

Complies with Fair Housing Policy

Flexibility in work schedule as determined by regional management may be required periodically to insure adequate staffing

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  It is important to be able to handle multiple tasks.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Strong commitment to company goals and values

Ability to communicate with employees and residents

Skills in training employees

Ability to direct and coach others

Customer-centered

Friendly, positive attitude

Leadership qualities

Ability to use shop mathematics, interpret complicated drawings or follow detailed and sometimes complex specifications; may need to use several precision measuring instruments, operate general purpose machines

Expertise in inner-working and repairs of refrigerator, cooling, heating, plumbing, appliances and electrical wiring

Dependable, organized team player

Willingness to be available 24 hours a day, 7 days a week

Understanding of Fair Housing laws that relate to maintenance

Mathematical Skills:  Ability to calculate figures and amounts such as discounts, interest, proportions, percentages and area.

Reasoning Ability:  Ability to define problems, collect data, establish facts and draw valid

conclusions.  Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Language Skills:  Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  Ability to write routine reports and correspondence.  Ability to speak effectively before groups of customers or employees of organization

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, employee is regularly required to use hands to finger, handle or feel, and talk or hear.

Employee frequently is required to stand, walk, reach with hands and arms, and climb or balance.

Employee is occasionally required to sit, stoop, kneel, crouch or crawl, and taste or smell.

Employee must frequently lift and/or move up to 100 pounds.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Employee is frequently exposed to moving mechanical parts and outside weather conditions.

Employee is occasionally exposed to wet and/or humid conditions, high, precarious places, fumes or airborne particles, toxic or caustic chemicals, extreme cold, extreme heat, risk of electrical shock, and vibration.

Noise level in the work environment is usually moderate.

Specific jobs like hammering, grinding, power washing, paint spraying and making keys contribute to that noise.

Education/Training/Experience

High school diploma, plus vocational, career, or related technical studies.  Certificates for carpentry, plumbing, electrical and HVAC are required

5+ years general maintenance experience with 2 years in Resident Property Maintenance, 1 year supervisory experience

EPA Certification for handling refrigerants.

Supervision Received

Reports directly to Property Manager and receives direction from Regional Service Superintendent

Position Summary

To work in accordance with established policies and procedures while managing the day to day operations of the community.  The Property Manager is responsible for overseeing and enhancing the value of the property, developing and motivating the staff, maintaining positive resident relations and performing marketing as required.

Responsibilities (Other duties may be assigned.)

Directly supervises leasing and service staff and monitors daily leasing activity

Responsible for scheduling, hiring, counseling, training, and other personnel related activities directly related to on-site staff

Evaluate and review the performance of leasing personnel and report to supervisors with concerns, compliments and/or areas requiring improvement

Maintains the physical condition of property by seeing that appropriate maintenance is routinely performed on the property

Sends appropriate correspondence to residents for lease termination, violation of lease terms, lease renewals, lease extensions, etc.

Assist in the creation of marketing strategies

Adheres to Social Media policy including posting to Social Media sites as required

Help create up beat/positive atmosphere

Submit monthly objectives such as marketing and outreach, miscellaneous functions, event planning, outreach results, and training strategy and results, etc.

Submit monthly personnel schedules, in advance, to regional staff

Responsible for showing (leasing) the model and vacant apartment homes to potential residents as needed.  In addition, this includes recording accurate marketing and demographic information from residents calling and visiting the Leasing Center on Guest Cards and in the computer.  Additionally, responsible for monitoring the follow-up response activity with potential residents

Performs inspections of “make-ready” apartment homes to ensure company quality standards are met or exceeded in a timely fashion

Responsible for ensuring all paperwork necessary to qualify applicants who are interested in leasing an apartment home is complete, accurate and processed timely

Responsible for ensuring accuracy and consistency of move-in inspections and all related  paperwork, including providing notary services as needed

Responsible for monitoring, reviewing, documenting and recapping all resident service requests, lease renewal, delinquency and any other miscellaneous requests, using the “warm call” program.

Responsible for performing and reviewing move-out inspections and all paperwork necessary upon a resident’s move-out

Maintains and transmits payroll records timely and accurately

Perform written evaluations of all property employee and provide recommendations for compensation adjustments and/or promotions

Responsible for learning the entire community layout including all floorplan styles and amenities

Maintains a thorough understanding of competitive market by conducting monthly competitive surveys and periodic visits to competitive properties

Responsible for exploring and documenting information regarding the property’s market area, the competition, area amenities, and area service on a monthly basis

Update Regional Manager weekly on status of miscellaneous functions, i.e., event planning, outreach

results, training plans and results, etc.

Responsible for handling and resolving resident and vendor issues

Conducts weekly and quarterly property inspections and submits a detailed report of condition of property to the Regional Property Manager.  Coordinates with the maintenance service team on both preventative and ongoing maintenance

Responsible for completing weekly, monthly and quarterly reports to owners and the corporate office

Keeps accurate records of income and expenditures to ensure keeping within budget to achieve maximum NOI

Approves and codes appropriate invoices using proper general ledger categories

Keeps accurate records of apartment maintenance and inventory

Maintains accurate resident files

Responsible for evaluating the services of contractors at the community

Responsible for preparation and presentation of delinquent rent accounts in county Rent Court

Monitors pool activity and gatehouse security

Responsible for completing other miscellaneous projects assigned by the Regional Property Manager

Flexibility in work schedule as determined by regional management may be required periodically to insure adequate staffing in leasing office

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  It is important to be able to handle multiple tasks.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Strong commitment to company goals and values

Excellent communication skills, both verbal and written

Customer-centered

Friendly and positive attitude

Ability to maintain confidentiality

Dependable, organized team player

Ability to direct, coach and motivate others

Must have valid driver’s license and dependable vehicle

Thorough knowledge of Fair Housing Laws

Must be able to analyze monthly Income Statement to prepare variance reports

Sales:  Must be able to effectively persuade individuals to choose a product

Creativity: Must be able to generate new ideas in a competitive market place

Communications: Must be able to clearly convey thoughts and ideas written and orally to “owners” and deal effectively with residents

Organization:  Must be able to coordinate activities and time schedules for leasing staff: front desk and maintenance

Flexibility:  Must be able to manage changes and work demands

Dependability:  Must be a reliable team player who can take initiative

Professionalism:  Must be able to consistently maintain a professional demeanor

Decision-Maker:  Must be able to resolve resident and associate issues independently

Mathematical Skills:  Ability to calculate figures and amounts such as discounts, interest, commissions, proportions and percentages.  Ability to apply concepts of basic algebra and geometry.

Reasoning Ability:  To solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.  Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.

Language Skills:  Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or governmental regulations.  Ability to write reports, business correspondence and procedure manuals.  Ability to effectively present information and respond to questions from groups of

managers, clients, customers and the general public.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, employee is regularly required to use hands to finger, handle or feel, reach with hands and arms, and talk or hear.

Employee frequently is required to stand, walk, and taste or smell.

Employee is occasionally required to sit, climb or balance, and stoop, kneel, crouch or crawl.

Employee must occasionally lift and/or move up to 10 pounds.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Employee is regularly exposed to outside weather conditions.

Employee is occasionally exposed to moving mechanical parts.

Noise level in the work environment is usually moderate.

Individual in this position must be creative, organized, flexible, dependable and professional.

Education/Training/Experience

High School Diploma, plus specialized training or a two year degree

Two years managing a property with 200 apartments or more or three years as an Assistant Manager at a property with 200 apartments or more

Must have experience with property management software, Microsoft EXCEL and WORD

Supervision Responsibility

General supervision is given to employee.  Responsible for hiring, disciplining and terminating employees as well as scheduling office personnel.

Position Summary

To work in accordance with established company procedures and/or specific instruction from Maintenance Supervisor and Property Manager.  Assists Maintenance Supervisor with overseeing maintenance activities for designated community and safely maintaining the physical condition and appearance of that community.  Plays a role in maintaining positive resident relations. Responsible for the completion of non-technical routine resident service related work, preparation of turnover units, and maintenance projects.  Performs work in the areas of general carpentry, plumbing, electrical, and HVAC. Accountable for maintaining company equipment, inventory, vehicles, and workshop.

Responsibilities (Other duties may be assigned.)

Assists in overseeing the productivity of all maintenance programs and meeting expectations needed to maintain an appealing, safe and clean community

Helps to create a teamwork oriented atmosphere by motivating staff

Assists in creating, ordering and maintaining adequate inventory and supply listing according to company policy

Assists in creating and maintaining a product inventory notebook identifying the different products used in the apartment homes.  In addition, this notebook should include warranty information

Helps to maintaining a clean, organized, safe maintenance shop

Must know community building names, geographic layout of property, and placement of water main lines, water cutoffs and sewage clean outs

Completes routine service requests to assure the highest quality customer service satisfaction.  Returns completed work order slips, noting supplies and materials used, time to complete the call, and the date of completion

Prepares turnover units for occupancy, according to management schedule.  Completes and returns turnover checklist

Takes rotating “on-call” responsibility

Completes on-call emergency service requests, according to established emergency list.  On-call sequence is determined by individual property.  Must know location of emergency system controls

Assists and monitors subcontractors, vendors and suppliers as needed

If assigned a vehicle, maintains logs on that vehicle.  Responsible for proper maintenance of that vehicle and any other equipment assigned

Performs general maintenance on interior and exterior of buildings and common areas

Assists in training other members of the Service Team when necessary

Assists in completing move-out inspections when necessary

Performs snow and ice removal from parking lots and sidewalks

Mold awareness

Attends training seminars, trade conventions and meetings deemed necessary and beneficial

Obtains and implements all necessary information to comply with local and federal laws (including

employment information, OSHA information, Fair Housing, etc.)

Assists the Maintenance Supervisor in coordinating all on-site maintenance Service Team’s functions

Completes as deemed appropriate all other duties by the Property Manager and Maintenance Supervisor, ie: service requests and preventative maintenance services for residents and property

Informs supervisor of additional maintenance work that needs to be done to improve/maintain property

Reports directly to Maintenance Supervisor

Comprehends and complies with maintenance policies and procedures as outlined in the David S. Brown Maintenance Manual

May temporarily fill in for Maintenance Supervisor when necessary

Flexibility in work schedule as determined by Regional management may be required periodically to insure adequate staffing

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  It is important to be able to handle multiple tasks.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Strong commitment to company goals and values

Perform the tasks assigned in an orderly and timely manner

Friendly and positive attitude

Must have ability to use shop mathematics, interpret complicated drawings or follow detailed and complex specifications; may need to use several precision measuring instruments, operate general purpose machines, or know assembly of one or more classes of machines or machinery

Possess and continually improve the technical skills necessary to perform assigned maintenance

Be committed to the success of each associate as a member of the team

Customer-centered

General knowledge of all aspects of maintenance repair and service

Mathematical Skills:  Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.

Reasoning Ability:  Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.  Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.

Language Skills:  Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals.  Ability to write routine reports and correspondence.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle or feel, and talk or hear.

Employee frequently is required to stand, walk, reach with hands and arms, climb or balance, and stoop, kneel, crouch or crawl.

Employee is occasionally required to sit and taste or smell.

Employee must frequently lift and/or move up to 100 pounds.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Employee is frequently exposed to moving mechanical parts and outside weather conditions.

Employee is occasionally exposed to wet and/or humid conditions, high, precarious places, fumes or airborne particles, toxic or caustic chemicals, risk of electrical shock and vibration.

Noise level in the work environment is usually moderate.

Specific jobs like hammering, grinding, power washing, paint spraying and making keys contribute to that noise.

Employee must be self motivated and have good communication skills and a neat appearance.

Education/Training/Experience

Requires high school education (or equivalent), plus vocational, career, or related technical studies.  Vocational emphasis on plumbing, HVAC, mechanical, and electrical, and have HVAC certification.  One year minimum related service experience

EPA certification for handling refrigerants or in the process of obtaining certification.

Position Summary

To work in accordance with established policies, procedures and instructions of Property Manager.  To assist Property Manager in directing the overall operation of the Leasing Center, including training staff, scheduling daily activity of office staff, leasing apartments and maintaining proper records, as well as developing long and short term plans of action.

Responsibilities (Other duties may be assigned.)

Assists with day to day operations and management of community

Executes a warm-call program to residents to ensure optimal customer service

Ensures that the paperwork is processed properly and submitted in the order that is required by policies and procedures of DSB

Answers telephone and greet visitors

Assists Property Manager with daily, weekly and monthly report compilation

Assists in preparing resident rent renewals

Approve and audit BGE bills and monitor BGE notifications

Reviews court list for accuracy, call delinquent residents, prepare late letters

Send residents letter acknowledging their intent to vacate; process in computer system

Complete related paperwork in an accurate and timely manner

Performs all other duties at the request of the Property Manager

Assists in handling customer relations that include complaints, special requests, move-outs and questions regarding community policies

Ensures that assigned garage spaces are updated

May temporarily fill in for Property Manager when necessary

Assists Regional Manager and Property Manager in developing rental, marketing and advertising programs

Assist with maintaining a well-organized Leasing Center

Lease apartments which include conducting rental inquiries and tours of the community

Assists leasing team with paperwork, applications and leases as needed

Enters applications and leases into computer system as needed

Participates in resident activities, open houses and other events to promote community

Must have total understanding of Fair Housing regulations

Responsible for preparation and presentation of delinquent rent accounts in county Rent Court

Flexibility in work schedule including weekend hours as determined by Regional and or Property Manager may be required periodically to ensure adequate staffing.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  It is important to be able to handle multiple tasks.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Strong commitment to company goals and values

Excellent communication skills, both verbal and written

Customer-centered

Friendly and positive attitude

Ability to maintain confidentiality

Dependable, organized team player

Ability to direct and coach others

Must have valid drivers license and dependable vehicle

Thorough knowledge of Fair Housing Laws

Sales:  Must be able to effectively persuade individuals to choose a product

Creativity:  Must be able to generate new ideas in a competitive market place

Communications:  Must be able to clearly convey thoughts and ideas in both written and oral forms to management and residents

Organization:  Must be able to coordinate activities and time schedules

Flexibility:  Must be able to manage changes and work demands

Dependability:  Must be a reliable team player who can take initiative

Professionalism:  Must be able to consistently maintain a professional demeanor

Decision-Maker:   Must be able to resolve resident and associate issues independently

Mathematical Skills:  Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages

Reasoning Ability:  Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.  Ability to deal with problems involving several concrete variables in standardized situations.

Language Skills:  Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or governmental regulations.  Ability to write reports, business correspondence and procedure manuals.  Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, employee is regularly required to walk, use hands to finger, handle or feel, reach with hands and arms, and talk or hear.

Employee frequently is required to stand, sit, and taste or smell.

Employee is occasionally required to stoop, kneel, crouch or crawl.

Employee must frequently lift and/or move up to 10 pounds.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Employee is regularly exposed to outside weather conditions.

Noise level in the work environment is usually moderate.

Individual in this position must be creative, organized, dependable, professional and flexible.

Education/Training/Experience

Proven sales record in Leasing

Candidate should display strong administrative skills

Candidate should possess strong written and oral communications skills

Intermediate writing and mathematical abilities are needed to perform the basic functions of this position

Candidates must submit to a complete background check and meet the company requirements of such

Candidates must have reliable, personal transportation

Requires one year minimum industry-related experience in management

Recommendations by current Property Manager and Regional Property Manager

Attend Fast Track or other approved property managers seminars and classes

Exhibit leadership skills, as noted by current Property Manager

Consistently meet or exceed leasing requirements

Supervision Received

There is general supervision given to associates when the Property Manager is out of the office, on vacation or sick leave.  There is no hiring or firing authority.