At David S. Brown our Residential division, has always believed that resident experience is everything.
From the first tour to the first maintenance request, from move-in day to renewal season, the goal is simple: create communities where people feel proud to live, supported by a team that genuinely cares.
That is why we are excited to share a major milestone.
David S. Brown Residential has ranked #37 in the nation with an A grade (92.373) on the ApartmentRatings/SatisFacts epIQ Index Top 50 Property Management Companies Report for January 2026.
This ranking is more than a number.
It is a reflection of our commitment to excellence, responsiveness, and resident satisfaction across our portfolio.
What Is the epIQ Index?
The Experience & Performance Intelligence Quotient (epIQ) Index is one of the most trusted performance metrics in the multifamily industry.
Powered by verified ApartmentRatings and SatisFacts data, the epIQ Index is designed to deliver the most authentic and actionable insights for both renters and multifamily professionals.
Think of it as a community “report card” that measures real resident experiences.
Unlike rankings based on opinions alone, the epIQ Index is built using verified data over a rolling 365-day period and is updated daily, meaning every day is an opportunity for property management teams to improve performance and build stronger resident relationships.
Why This Ranking Matters (To Renters and Residents)
Apartment living is about more than floor plans and amenities. It is about trust.
When renters search for a new home, they want to know:
- Will the property team respond quickly?
- Will management listen when something goes wrong?
- Will I feel valued after I sign the lease?
- Is this a community where people actually enjoy living?
The epIQ Index helps answer those questions by evaluating the factors that matter most in day-to-day resident life.
Being ranked Top 50 nationwide and earning an A grade signals that David S. Brown Residential communities are delivering the kind of experience residents notice, appreciate, and talk about.
How the epIQ Index Is Measured
The epIQ Index is comprised of four key categories, measured over the most recent 365 days.
Here is what makes up the score:
1. Renter Ratings
This category reflects the average ratings from renter reviews and surveys.
Why it matters: Ratings capture the real experience of living in a community, including customer service, maintenance response, cleanliness, and overall satisfaction.
2. Review Count
This category measures the number of reviews per unit, compared to other communities nationwide.
Why it matters: A higher review count provides a more accurate picture of resident experience and increases transparency for future renters.
What you need to know: Often, it comes down to a simple and honest approach. When residents share a compliment or positive moment, it is the perfect time to ask them to share their experience online.
It is also important to avoid review gating or offering incentives, as that violates FTC guidelines.
3. Manager Review Engagement
This category tracks the percentage of reviews that receive a management response.
Why it matters: Residents want to know they are heard. Prospective renters also pay close attention to how management communicates publicly. A thoughtful response is often viewed as proof of how residents are treated behind the scenes.
Custom, sincere responses build trust and strengthen reputation.
4. Manager Review Reply Time
This category measures the average amount of time it takes management to respond to reviews.
Why it matters: Speed matters. A fast response shows attentiveness, accountability, and leadership.
What This Achievement Says About Our Communities
Ranking #37 nationally is a proud moment, but it also reinforces what we strive for daily:
Excellence is built in the small moments.
It is built in:
- Prompt maintenance responses
- Professional leasing experiences
- Respectful communication
- Clean and well-maintained communities
- Proactive service that residents can rely on
This recognition reflects the dedication of our onsite teams, maintenance professionals, leasing specialists, and property managers who show up every day with one mission: serve residents with consistency and care.
Our Commitment Moving Forward
While we are proud of this accomplishment, we also know something important:
The epIQ Index updates daily.
That means excellence is not something you earn once. It is something you prove repeatedly.
At David S. Brown Residential, we are committed to continually improving, listening to resident feedback, and raising the bar across every community we manage.
Because great property management is not about maintaining buildings.
It is about building trust.
Thank You to Our Residents
This ranking would not be possible without the residents who take the time to share reviews, feedback, and experiences.
Your voices matter. Your opinions shape our communities. And your feedback helps us improve.
To every resident who has made a David S. Brown community their home: thank you.
Learn More About the epIQ Index
For additional information about how this score is calculated, visit the official SatisFacts epIQ Index page here:
https://www.satisfacts.com/epiq-index/
Want to Experience an Award-Winning Community?
If you are searching for a place to call home, explore our communities and discover why residents across the region continue to choose David S. Brown Residential.
👉 Browse Available Apartments & Communities Today:
https://www.davidsbrownresidential.com/
Because home should feel like more than an address.
It should feel like you belong.
